Pahalgam Hotel Privacy Policy
Effective Date: [25 Sep 2024]
At Pahalgam Hotel, we are committed to safeguarding the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, phone, or during your stay at the hotel.
1. Information We Collect
We may collect personal information directly from you or from third parties in the following ways:
- Personal Information: When making a reservation or during check-in, we may collect your name, address, phone number, email, payment details, and identification information.
- Booking Information: Details of your stay, including room preferences, special requests, and transaction history.
- Website Data: When you visit our website, we may collect information such as your IP address, browser type, and browsing behavior using cookies and similar technologies.
- Communication: Information collected from emails, phone calls, or chats with our customer service team.
2. How We Use Your Information
We use the information collected to:
- Process Reservations: To manage your booking, payment, and any special requests you may have.
- Enhance Your Experience: To personalize your stay by remembering your preferences and offering tailored services.
- Marketing and Promotions: To send you promotional offers, newsletters, or updates if you have opted in to receive such communication.
- Legal Compliance: To comply with legal requirements, such as mandatory registration with local authorities.
- Security and Fraud Prevention: To protect our guests, employees, and the property from fraud or unauthorized access.
3. Information Sharing
We do not sell or share your personal information with third parties, except:
- Service Providers: Trusted third-party vendors who help us manage services like payment processing, IT support, and marketing.
- Legal Authorities: If required by law, we may disclose your information to regulatory authorities, law enforcement, or government agencies.
4. Data Security
We implement stringent security measures to protect your personal information, including encryption, access control, and secure storage. However, no system is completely secure, and we cannot guarantee absolute protection.
5. Your Rights
- Access and Correction: You have the right to access your personal information and request corrections if any details are inaccurate.
- Opt-out: You may choose to opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You may request the deletion of your personal information, subject to any legal obligations we must comply with.
6. Cookies and Tracking
We use cookies and similar tracking technologies on our website to enhance your user experience, analyze site traffic, and provide personalized content. You can control the use of cookies through your browser settings.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
8. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us
